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How can we help?



Can I order a custom sign or have a product customized?

Unfortunately, we do not do custom orders or offer any customisation on our products.

Will my Sign arrive with branding on it?

We only sell the Signs as blanks, but you can get them branded by your local signwriter who will apply a vinyl decal. For help on applying a vinyl sticker of finding someone to do it for you, have a read of our dedicated blog post.

Do you sell additional letters for rail or letter board products if I run out or need more?

We sell extra letter sets for the Magnetic Menu Board, Park Peg Letter BoardWooden Letter Board,Atelier Letter Board ,Letter Light Box, and Menu Board. To add letters to a magnetic surface such as the Countertop Sign, we have the Magnet Letters.

How do I install a wall-mounted product?

Each product comes with a handy installation booklet, but we also have easy-to-follow guides over on our blog.

Can I install a wall-mounted George & Willy product onto tiles?

Absolutely yes! Depending on the product, you may need to source the correct screws from the hardware store.

How do I clean my Signs and Letter Boards?

We recommend regularly dusting your Signs and Letter Boards with a clean, dry cloth, or feather duster. To clean your George & Willy product more thoroughly, use a soft cloth soaked in warm, soapy water. We do not recommend using bleach or any other harsh chemicals as they may damage the Sign, Menu Board or Letter Board.

When will an out of stock item be back in stock?

Please get in touch with us if the product you are after is currently out of stock. Alternatively, sign up to be notified when the item is back in stock by pressing the ‘Notify Me When Available’ button on the individual product page and entering your email.

Payments & Orders

What payment methods do you accept?

We accept payment by credit card (MasterCard, Visa, Amex and more), PayPal, Shop Pay, and Bank Deposit. We do not record your credit card details and it is a secure gateway for online payment. Please note: we are an international business which means you may be charged an international transaction fee by your bank or credit card company.

How can I cancel or change my order?

If you made a mistake or purchased the wrong product, please contact us at as soon as possible and we will try our best to amend your order, but please be aware this isn't guaranteed. If your order has already been shipped, we cannot cancel your delivery. You will need to return your products to us by following the Returns & Exchanges policy before we can amend your order.

Can I apply a discount code to sale items?

Unfortunately discount codes are not redeemable on sale items.


How do I track the progress of my order?

Once you've purchased a George & Willy product, you should receive an email to confirm your order, and another email with all your tracking details. If you haven't received any emails, or if you have any other queries about where your product is, contact us and we'll take a look for you.

When can I expect my order to arrive?

Depending on which method of shipping you choose, delivery times may vary. You can expect to have your order with you in 1-4 business days if you pick tracked express courier, or 3-7 business days with the option of tracked economy courier.

Will I have to pay import fees?

Orders within the EU will not be charged any additional taxes or fees. Customers from countries outside of the EU may have to may additional fees or customs charges. George & Willy has no control over any customs or import duties that could be levied when the parcel reaches your destination country. For more information on shipping and customs duties, take a look at our Delivery & Shipping page.

Where do you ship to and from?

We ship to the EU and UK using tracked courier methods from our warehouse in the Netherlands.

Do you ship to P.O. Boxes?

Unfortunately we don’t ship to P.O. Boxes due to the size and volume of some of our products.

How much will shipping be?

The cost of shipping differs for each item, depending on the size and weight of the product, and where in the world you’re located.

Returns & Exchanges

Do you have a returns and exchanges policy?

Unused, full-price items are eligible for return within 100 days of receiving your order. Please read the Returns and Exchanges page for more information, and feel free to contact us with any questions.

How long is the warranty for George & Willy products?

All George & Willy products have a lifetime warranty (our LED Sign range has a lifetime warranty on all hardware and a one year warranty on electronics). This covers faulty workmanship and/or materials when the product is used in normal, domestic or commercial conditions and following the care and use instructions provided. It does not cover normal wear and tear, product coating fading due to sun exposure or weathering, accidents, or misuse of the product. If the defect was caused by a manufacturing fault, the faulty product will be replaced free of charge. If the original product is no longer in production, it will be replaced with the most similar product. To claim under our lifetime warranty, please contact us with images of your faulty product and proof of purchase handy.

I have received my order but it’s arrived damaged. What can I do?

We take pride in using secure and sturdy packaging, but occasionally damage may occur during transit. If your product doesn’t arrive in perfect condition, please contact us within 100 days of receiving your parcel