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Unfortunately, we do not do custom orders or offer any customisation on our products.

We only sell the Signs as blanks, but you can get them branded by your local signwriter who will apply a vinyl decal. For help on applying a vinyl sticker of finding someone to do it for you, have a read of our dedicated blog post.

We sell extra letter sets for the Magnetic Menu Board, Park Peg Letter Board, Wooden Letter Board,Atelier Letter Board ,Letter Light Box, and Menu Board. To add letters to a magnetic surface such as the Countertop Sign, we have the Magnet Letters.

Each product comes with a handy installation booklet, but we also have easy-to-follow guides over on our blog.

Absolutely yes! Depending on the product, you may need to source the correct screws from the hardware store.

We recommend regularly dusting your Signs and Letter Boards with a clean, dry cloth, or feather duster. To clean your George & Willy product more thoroughly, use a soft cloth soaked in warm, soapy water. We do not recommend using bleach or any other harsh chemicals as they may damage the Sign, Menu Board or Letter Board.

Please get in touch with us if the product you are after is currently out of stock. Alternatively, sign up to be notified when the item is back in stock by pressing the ‘Notify Me When Available’ button on the individual product page and entering your email.

We accept payment by credit card (MasterCard, Visa, Amex and more), PayPal, Shop Pay, and Bank Deposit. We do not record your credit card details and it is a secure gateway for online payment. Please note: we are an international business which means you may be charged an international transaction fee by your bank or credit card company.

If you made a mistake or purchased the wrong product, please contact us at sales@georgeandwilly.com as soon as possible and we will try our best to amend your order, but please be aware this isn't guaranteed. If your order has already been shipped, we cannot cancel your delivery. You will need to return your products to us by following the Returns & Exchanges policy before we can amend your order.

Unfortunately discount codes are not redeemable on sale items.

Once you've purchased a George & Willy product, you should receive an email to confirm your order, and another email with all your tracking details. If you haven't received any emails, or if you have any other queries about where your product is, contact us and we'll take a look for you.

Depending on which method of shipping you choose, delivery times may vary. You can expect to have your order with you in 1-4 business days if you pick tracked express courier, or 3-7 business days with the option of tracked economy courier.

Orders within the EU will not be charged any additional taxes or fees. Customers from countries outside of the EU may have to may additional fees or customs charges. George & Willy has no control over any customs or import duties that could be levied when the parcel reaches your destination country. For more information on shipping and customs duties, take a look at our Delivery & Shipping page.

We ship to the EU and UK using tracked courier methods from our warehouse in the Netherlands.

Unfortunately we don’t ship to P.O. Boxes due to the size and volume of some of our products.

The cost of shipping differs for each item, depending on the size and weight of the product, and where in the world you’re located.

Unused, full-price items are eligible for return within 100 days of receiving your order. Please read the Returns and Exchanges page for more information, and feel free to contact us with any questions.

All George & Willy products have a 2 year warranty. This covers faulty workmanship and/or materials when the product is used in normal, domestic or commercial conditions and following the care and use instructions provided. It does not cover normal wear and tear, product coating fading due to sun exposure or weathering, accidents, or misuse of the product. If the defect was caused by a manufacturing fault, the faulty product will be replaced free of charge. If the original product is no longer in production, it will be replaced with the most similar product. To claim under our 2 year warranty, please contact us with images of your faulty product and proof of purchase handy.

Please choose sale items carefully, as we can’t return or exchange them due to a change of mind. All products purchased on sale are final sale. 

We take pride in using secure and sturdy packaging, but occasionally damage may occur during transit. If your product doesn’t arrive in perfect condition, please contact us within 100 days of receiving your parcel