FAQs

Unfortunately, we do not do custom orders or offer any customisation on our products.

We only sell the Signs as blanks, but you can get them branded by your local signwriter who will apply a vinyl decal. For help on applying a vinyl sticker of finding someone to do it for you, take a look at how to apply a vinyl decal.

Every rail product comes with a different number of rails, so it’s best to check the Specifications tab of each individual product.

Every letter board comes with a different number of letters. To see how many characters each letter set comes with, have a look at the Specifications tab on the individual product page.

All of our letter displays come with extra vinyl stickers of characters that can be placed on the blank back of tiles if you run out of any letters. We also sell extra letter sets for the Magnetic Menu Board, Park Peg Letter Board, Wooden Letter Board, Atelier Letter Board and Menu Board. To add letters to a magnetic surface such as the Countertop Sign, we have the Block Magnet Letters and Magnet Letters.

We sell extra rolls of paper for our Daily Roller here and our Studio Roller here.

You can find instructions for installing products on each individual product page in the Assembly Instructions tab, but we also have easy-to-follow guides over on our blog.

Absolutely yes! You will need to source the correct screws from the hardware store though, as ours aren’t designed for tile or brick.

We don’t offer product pre-orders or reservations, but if a product is out of stock, you can sign up to be notified when a product is available again. Simply press the ‘Notify Me When Available’ button on the individual product page and enter your email.

Please get in touch with us if the product you are after is currently out of stock. Alternatively, sign up to be notified when the item is back in stock by pressing the ‘Notify Me When Available’ button on the individual product page and entering your email.

We recommend regularly dusting your Signs and Letter Boards with a clean, dry cloth, or feather duster. To clean your George & Willy product more thoroughly, use a soft cloth soaked in warm, soapy water. We do not recommend using bleach or any other harsh chemicals as they may damage the Sign, Menu Board or Letter Board.

We accept payment by credit card (MasterCard, Visa, Amex and more), iDEAL, Bancontact, Apple Pay, Google Pay and Shop Pay. We do not record your credit card details and it is a secure gateway for online payment. Please note: we are an international business which means you may be charged an international transaction fee by your bank or credit card company.

Once your order has been placed, we cannot cancel or change your order. You will need to follow the Returns & Exchanges process once your order has been delivered to you.

Unfortunately, discount codes are not redeemable on sale items.

We don’t currently offer vouchers, but if you think it would be a good idea, send us an email. We always love to hear your ideas and what you’d like to see!

George & Willy ships your package Delivery Duty Paid (DDP) and all prices quoted include duties and Import taxes.

Prices include VAT, for your order to be tax-exempt, apply your EU-business VAT number at checkout (this must include your country code). Depending on your destination country, you may also be required to pay additional customs or duties.

Unfortunately, we cannot refund VAT after a purchase is made as this is filed with Netherlands tax authorities. Please claim a refund via your VAT return.

Depending on where you are in the world, importing high value items into your country can sometimes incur customs charges. George & Willy has no control over any customs or import duties that could be levied when the parcel reaches your destination country. These are not covered in our shipping rates and you will be responsible for these fees. For more information on shipping and customs duties, take a look at our Delivery & Shipping page.

We ship throughout Europe using Tracked Economy and Tracked Express courier options. All orders are shipped from our warehouse in the Netherlands. For orders to the UK and outside the EU, please keep an eye on your tracking as you may be required to assist customs with clearing your packages.

Once you've purchased a George & Willy product, you should receive an email to confirm your order, and another email with all your tracking details. If you haven't received any emails, or if you have any other queries about where your product is, contact us and we'll take a look for you.

Orders are shipped on weekdays, and depending on which method of shipping you choose, delivery times may vary. You can expect to have your order with you in 1-5 business days if you pick tracked express courier, or 3-10 business days with the option of tracked economy courier.

We may send your parcel in two seperate parcels. If the second half of your order has not arrived with 48 hours please get in touch with us, we are more than happy to help.

Unfortunately we don’t ship to P.O. Boxes due to the size and volume of some of our products.

The cost of shipping differs for each item, depending on the size and weight of the product, and where in Europe you’re located. You'll find the price of shipping for each product on the Delivery tab on the product pages.

If your item has been delivered but there's no sign of it, we'd recommend checking with your neighbours, or contacting the appropriate courier with your tracking number. If you’ve checked with the courier company and have also already spoken with your neighbours, but still haven’t recovered your parcel, please contact us and we'll be happy to help.

If you are looking to place an order for 20 or more units, please email our trade team at
trade@georgeandwilly.com.

Otherwise, please order directly from our website and click the quantity dropdown to receive a discount on multiple units.

We take pride in using secure and sturdy packaging, but occasionally damage may occur during transit. If your product doesn’t arrive in perfect condition, please contact us within 100 days of receiving your parcel.

Unused, full-price items are eligible for return within 100 days of receiving your order. Please read the Returns and Exchanges page for more information, and feel free to contact us with any questions.

All George & Willy products have a lifetime warranty (our LED Sign range has a lifetime warranty on all hardware and a 5-year warranty on electronics). This covers faulty workmanship and/or materials when the product is used in normal, domestic or commercial conditions and following the care and use instructions provided. It does not cover normal wear and tear, product coating fading due to sun exposure or weathering, accidents, or misuse of the product. If the defect was caused by a manufacturing fault, the faulty product will be replaced free of charge. If the original product is no longer in production, it will be replaced with the most similar product. To claim under our lifetime warranty, please contact us with images of your faulty product and proof of purchase handy.